Return and Refund Policy
As we do custom made to order products we have no return and no refund policy. This comply with distance selling regulation.
Regulation state that, merchant does not obligated to offer refund on custom made to order products, also by asking us to start printing you void your 14 days cooling period. You have right to ask for full refund until you ask for printing started in writing (email), once printing started we will not able to cancel and refund your order as we will start printing by spending money and time on set up and plates cost.
However your satisfaction our priority, if for any reason you are not completely satisfied with our products please contact us and we will make it right. You have right to ask for reprinting in the event that, product we have provided not satisfactory. As we only provide custom made to order products, we are not any point legally obligated to offer or provide you refund. We will reprint your products if we determined that, we are at fault and that caused you to be unsatisfied with our products. Products being custom made car air freshers as we only provide single products, made to order paper car air fresheners. Reprint request or complain need to be made in 14 days from receiving your order, after that we will assume you are satisfied with our products.
We will endeavour to send your products within 4 weeks time, this time frame start day after you send us email by asking us to start printing. Most orders delivered in 3 weeks time. In the event of machine breakdown deliveries can take as much as 6 weeks. At no point our delivery time frame gives you any right to cancel or ask for refund. Unless we specifically agreed to meet specific deadline in writing, delivery time frame always based on estimate.
Reliance On Information Posted & Disclaimer
The materials contained on our site are provided for general information purposes only and do not constitute legal or professional advice and should not be relied upon as such.
We do not accept any responsibility for any loss which may arise from accessing or relying on the information on this site. Moreover, to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.
Information about us
www.sniffingfrog.com is a site operated by Sniffing Frog Ltd (“We”); we are a limited company registered in England and Wales under registration number 06439899. Our registered office is 86-90 Paul Street, London, EC2A 4NE, United Kingdom.
Accessing our site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights on our site, and of the material published on it. These works are protected by copyright laws and treaties. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify in any way the paper or digital copies of any materials you have printed off or downloaded, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any
loss of income or revenue;
loss of business;
loss of profits or contracts;
loss of anticipated savings;
loss of data;
loss of goodwill;
wasted management or office time;
and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Information about you and your visits to our site
Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
Links from our site
Jurisdiction and applicable law
The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
Sniffing Frog™ is a trade mark of our company.
If you have any concerns about material which appears on our site, please contact us.
Thank you for visiting our site.